Training Content

• What is Customer Service? • The Importance of Training for Customer Service Workers • Basic Rules of Good Customer Service • Customer Expectations • General Duties of Service Sector Personnel • Health and Safety Issues • Preventative Safety Measures for Personnel – Including Safe Practices • Communicating with Customers – Importance of Good Communication Skills • Dealing with Difficult Customers • Working Alone • Handling Negative Interactions • Helping Customers with Special Needs

Curriculum

1 Chapter · 3 Lessons

  1. 1

    Customer Service Training

    1. (Included in full purchase)

      Introduction & Instructions

    2. (Included in full purchase)

      Customer Service Training

    3. (Included in full purchase)

      Knowledge Check

Ready to take this course?

This training is designed for individuals working in the customer service field, aiming to provide them with effective techniques and skills necessary for delivering quality service. ‍

$29.95

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